We may collect the following types of information:

• Contact information you provide through our website forms, phone calls, or text messages, such as your name, phone number, email address, and service address.
• Service information related to the CCTV and security services you request, including installation details and billing information.
• Communication records, including call logs and text message history related to customer support and service updates.
• Website usage data, such as pages visited and general browsing behavior, collected through standard analytics tools.

We use the information we collect to:

• Provide, schedule, and support the CCTV and security services you request
• Respond to inquiries submitted by phone, text, or our website
• Send appointment reminders, service updates, and billing communications
• Improve our website and customer service
• Comply with legal and regulatory obligations

If you provide your mobile phone number to Prime Protection, you may receive text messages related to scheduling, service updates, or customer support, in accordance with your consent.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP, and you may request help by replying HELP.

We do not sell your personal information. We may share information only in the following limited circumstances:

• With employees, contractors, or service providers who need it to help us deliver our services (e.g., scheduling or installation support), under confidentiality obligations
• With our phone answering service provider (currently withAllo.com) solely to route and respond to customer calls and texts
• When required by law, subpoena, or legal process
• To protect the rights, property, or safety of Prime Protection, our customers, or others

Our Site uses cookies and similar tracking technologies, including Google Analytics, Google Ads, and the Meta (Facebook/Instagram) Pixel, to understand how visitors use our Site and to measure and improve the performance of our advertising campaigns.

These tools may collect information such as your IP address, browser type, device information, pages visited, and interactions with our ads. This information may be used to:

• Analyze Site traffic and usage patterns
• Measure the effectiveness of our Google Ads campaigns
• Show you relevant ads on Google, Facebook, Instagram, and other platforms based on your prior visits to our Site (remarketing/retargeting)
• Build lookalike or custom audiences for advertising purposes

Google and Meta may use this data in accordance with their own privacy policies. Learn more at policies.google.com/technologies/partner-sites, manage Google Ads personalization at adssettings.google.com, and manage Meta ad preferences at facebook.com/adpreferences.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our Site. You may also opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

We use reasonable administrative and technical safeguards to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

You may:

• Opt out of text messages at any time by replying STOP
• Request access to, correction of, or deletion of your personal information by contacting us using the information below
• Decline to provide certain information, though this may limit our ability to provide services to you

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how we handle your information, we're happy to help.